Buttercream-Revised-2 (1)

Terms & Conditions

 

All sales made by the Company are subject to the following terms and conditions.

 

Nothing contained within these terms and conditions affects your statutory rights as a consumer.  Please read the following terms and conditions:

If there is anything you don’t understand please feel free to contact us.

 

PRICE

The price for the order shall be as stated on your order form.  You agree to pay the full price to the company in accordance with the order form after the details are checked and agreed by you.

 

DEPOSITS

 

Please note that all other deposits are non-refundable and non-transferable.

All deposits become due when the order has been placed and details checked and agreed by you.  All orders are deemed to have been accepted only when the deposit has been paid.

 

PAYMENTS

Payments can be made by cash at our Tearoom

 

Bank transfer to:

Acct Name:

Account:

Sort Code:

Reference: Your Name

 

FINAL PAYMENTS

Final payments for all orders must be made at least 14 days prior to date or as stated on your order form.

 

NON-PAYMENTS

In the event that any payment is subsequently declined, the order will not be completed or released until alternative funding arrangements have been agreed and payment is made in full. Subsequent completion of the order will be subject to availability and cannot be guaranteed. he Company accepts no responsibility for any loss howsoever caused or for non-delivery under these circumstances. The customer will be responsible for the payment of any additional charges which have been incurred as a result of payment failure.

 

ALTERATIONS TO ORDERS

Your cake is very important to us. Please take the time to check your copy of the order form carefully and let us know within three days if changes are needed. It is your responsibility to advise the Company of any alterations to the original order. The Company reserves the right to increase a quoted fee in the event that the Customer requests variation to the work agreed. Whilst every effort will be made to assist customers, please note that late changes cannot always be guaranteed.

 

REFUNDS

If there are any elements of the cake you are not happy with once your cake has been delivered/collected, please let us know within 24 hours and a refund may be made once a full investigation has been made as to why your cake was not to your satisfaction.

 

COPYRIGHT

Please note that no person shall have entitlement to copy or reproduce in any form, or otherwise make use of any image, photograph, design or other document or item produced by or on behalf of the Company without the prior written consent of the Company.

 

PUBLICATION AND PROMOTIONAL RIGHTS

By signing the Order Form the customer agrees that the Company is the sole designer and owner of the final cake design.  All rights in any original designs created and designed by the Company shall remain the exclusive property of the Company.  From time to time our designs are published in the media, e.g. wedding magazines.  We reserve the right to use any image of a customer's cake made by the company for publication after the delivery date unless previously agreed in writing between the Customer and the Company. The Customer has no ownership rights over any cake design. Exclusivity of cake designs between our Customer's is not guaranteed unless the Customer commissions an exclusive design.

 

VIEWING

Please note cakes with sponge tiers/cupcakes may not be completed until the day prior to or the day of the celebration to ensure that the cakes are as fresh as possible. Please prearrange viewings of any wedding cakes ordered. The company accepts no liability for any omissions or errors on wedding cakes if they are not viewed by the customer prior to the wedding.

 

ALLERGIES

Please be aware that whilst your chosen cake may not be made with nuts or a nut product, it will be prepared in a kitchen where nut products may be used in other cakes and fillings. Please note fillings will not be added if a favour/filling has not been confirmed. This is an allergy precaution. Raw materials used may not be free from dairy, wheat or gluten. Allergy information is provided with all cake orders.